Privacy Policy

Last Updated: September 2, 2025

Sony Services Center ("we," "our," or "us") is committed to protecting the privacy of our customers in Dhaka. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our repair services or visit our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you book a repair, contact us, or interact with our services. The types of information we may collect include:

• Contact Information: Your name, email address, phone number, and physical address.
• Device Information: The type of Sony device you need repaired, its model number, and a description of the issue.
• Website Usage Data: Information about your interaction with our website, such as IP address, browser type, and pages visited, collected via cookies and analytics tools like Google Analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our repair services, including scheduling appointments and delivering repaired devices.
• To communicate with you about your repair status, service quotes, and billing.
• To improve our services and customize your experience.
• To comply with legal obligations and resolve disputes.
• To analyze website traffic and user behavior to enhance our marketing efforts and service offerings.

3. Data Disclosure and Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes. We may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processors, shipping carriers for device pickup/delivery, and IT support. These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you via a prominent notice on our website of any such change.

4. Data Security and Retention

We take the security of your data seriously. We have implemented technical and organizational security measures designed to protect your personal information from unauthorized access, use, or disclosure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Your Rights and Choices

You have certain rights regarding your personal information. These include the right to:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Request that we correct any inaccurate or incomplete information.
3. Deletion: Request that we delete your personal data under certain conditions.
4. Object to Processing: Object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

7. Changes to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Sony Services Center
Phone: 01339759729
Email: [email protected]